![]() Contact your Microsoft representative if you have more questions.Active access to Microsoft 365 Admin Center is required to access the portal. If access has already been granted, this link will directly lead to the portal. To access the portal, customers should first sign in to their M365 Admin Center and then register to use the platform using the following link: Gain access to the Hardware Support Portal You may check the warranty status of your Surface through your Microsoft Account if the device is registered under your account. When you add a Microsoft 365 tenant to the tool, the following Admin roles are granted additional permissions: Role > Scripting > PowerShell > POWERSHELL: Get Warranty Info for Microsoft Surface Devices Feed the below script a CSV containing the ComputerName & SerialNumber of your devices and it will output a CSV with the warrenty information (Handles Extended Warranties properly. Track the real-time status of device repairs and transit times.Select one or multiple devices to create service requests.Add one or multiple devices simultaneously to view current warranty and protection plans. ![]() The Hardware Support Portal allows you to: You MAY have luck if you are in the USA and go to a physical retail Microsoft Store on getting an out of warranty exchange, but to be honest, I'm not aware of Microsoft even offering an out of warranty exchange for the pens. ![]() ![]() Microsoft 365 Business customers are eligible to use the Hardware Support Portal to self-serve their Surface devices’ service requests within Microsoft 365 Admin Center. Don't call support, they will charge you 29 just to speak with them. ![]()
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